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Services

Mouille Point Reception

Reception

A reception area, located on the premises with friendly and professional staff who meet guests on arrival, assist with check-in and concierge services, including booking tours, airport transfers and car hire.

Reception Hours : 08h00 – 16h30
We have staff on standby for late or early arrivals

Security

The 24-hour security service includes CCTV coverage and a guard on duty.

Pro Exec Security Network on duty 24 hours, 7 days a week
Friendly Security Personnel at your service
CCTV Cameras for extra peace of mind that cover the full perimeter
Bicycle patrol security guards on two way radios
Rotational Guards
One exit & enter point on foot
Exterior gates are remote controlled

Control Room

Since November 2013 Village & Life has been operating a central Control Room as a service to all guests.  The Village & Life Control Room is a 24 hour, 7 days a week backup system put in place to ensure further peace of mind and safety for our guests.  An All Hours number is available at each property, provided upon check-in; however the Control Room is there to assist our guests in the case of an emergency of a more challenging or delicate nature. The control room has direct access to the Directors of Village & Life, Embassy or Consulate offices, and other essential contacts. Guests can retrieve details for the Control Room (located in Camps Bay) from each property.

Through this initiative, we trust we will ensure our guests continue to enjoy a comfortable and pleasant stay with us.

Laundry

Guests are welcome to hand in their laundry by 10am, together with a laundry list at the reception desk. It normally takes 24 hours and can either be collected or a staff member will gladly return it to the apartment. Laundry services are offered at a very competitive rate.

Guests staying in the Sandringham building have access to a self-service laundromat in the complex.

Housekeeping

Our dedicated and supervised housekeeping team provides a daily refresh service from Monday to Saturday, as well as a linen and towel change after every 4th night. Housekeeping can be arranged on request on Sundays and public holidays, at an additional charge. 

Guest Amenities

On arrival all guests are pampered by a range of guest amenities, for your convenience we supply all the basic toiletries and necessities for the first night of stay.

Handyman

We have our very own faithful handyman, Ismail, who is always ready to lend a helping hand. Ismail has been working at Mouille Point Village since 2007.