The management of Mouille Point Village is committed to providing quality services and facilities to all our guests. We value all guest feedback and take our guest comments very serious. We are constantly monitoring independent online review and social media platforms and would like to address some of the more common concerns and questions relating to past guest experiences.
Guest comment : Just remember that this is not a hotel, its serviced apartments.
Recommendation : Mouille Point Village comprises of serviced apartments and is fully self catering. The property is located within walking distance of various trendy restaurants that offer breakfast, lunch and dinner. We do offer our guests concierge and laundry services as well as luxury transfers.
Guest comment : The noise from the 4 lane speedway outside my balcony was incredible.
Recommendation : Most of our apartments are sea facing and situated opposite the vibrant and energetic Mouille Point promenade, due to this location, guests could experience social and street noise, for those seeking peace and quiet, we do recommend confirming the location of your apartment upon making your booking.
Guest comment : The hotel lacks WiFi internet access
Recommendation : The pool and reception areas are both wifi areas – We are currently upgrading our Wi-fi coverage to include all apartments and studios. Please enquire if you require Wi-fi connection, as only selected apartments currently feature the facility; internet vouchers can be purchase online with a credit card.
Guest comment : The apartments have no phones.
Recommendation : There are no phones in our apartments and we do recommend renting a mobile phone prior to arrival, this can be done at Cape Town International Airport, or our reception staff can assist with local service providers.